Frequently Asked Questions
What is Mutru?
Mutru is a Bahamian delivery service revolutionizing how online and in store customers get their goods. We partner with people in your community and major retailers to bring your purchases to you, at home, work, or anywhere—exactly when you need it.
Is using Mutru safe?
Safe. Dependable. (as well as Fast. Convenient. And affordable). That’s Mutru. Each Delivery Specialist must earn our certification and pass a multi-tiered screening which includes:
Who will delivery my purchases?
Mutru employs people in your local community. We’ve selected people from all walks of life, like retirees, professional drivers, and college students. All have great customer service skills and we’ve reviewed their background checks and driving history.
Can Mutru do advance pickups or keep parcel overnight for next day delivery?
Yes! We allow prescheduling (up to 5 days in advance). We also support same-day and 2 – 3 days delivery for businesses and corporates customers only.
Are there any limitations with weight and dimensions of the parcel?
All packages should fit into the dimensions of L+W+H <= 180cm. Packages that exceed 50lbs may incur additional charges. Please let our sales associate know if you require special assistance with oversized or overweight deliveries, we will be glad to assist further.
Do we handle fragile items and irregular sized parcels?
For fragile or irregular sized package deliveries, we strongly encourage merchants to mark the parcel as “Fragile & Handle with Care” and indicate it on our "additional instructions" section upon schedule delivery order creation. Our delivery agents will take special care to ensure that the packages are delivered without damage. In the event of any breakage, Mutru also insures your delivery items for up to $1000 (for non-perishable items).
Can I cancel my order?
Once the delivery request is accepted. Your package will be delivered on the following available delivery date. One delivery schedule will be charged if merchant fails to cancel the delivery order before 9am on schedule delivery date, cancels after the agent has accepted the order, or for failure to collect the package at the pick up location due to Customer's error.
Does Mutru provide 'cash on delivery' (COD) service?
Yes, Mutru does offer 'cash on delivery' (COD) services. We reserve the right to refuse or cancel this service at any time.
Will Mutru refuse acceptance of transport of parcels or delivery items?
How long before a package is delivered?
Deliveries can be fulfilled within 3 hours for same day delivery and up to 32 hours for next day delivery (though typically much sooner).
What are the delivery rates?
We offer a scheduled (next day) rate of $8 per order, and on demand (same day) delivery rate of $12 per order, while there are volume discounts available to businesses that qualify.
How do I pay for deliveries?
Payment for delivery is paid in advance, however, retailers under agreement can have delivery orders fulfilled then be billed on a bi-weekly basis. Mutru also accepts all major credit cards and PayPal.
Where do we deliver to?
We deliver to any location on Nassau/Paradise Island, Bahamas.